Need help?
Frequently Asked Questions
Orders & Delivery
We deliver across the UK, using trusted delivery partners for fast and reliable service.
Orders are dispatched Monday–Friday, and most arrive within 2–3 working days.
Delivery is free on all orders over £50.
For smaller orders, shipping costs are calculated at checkout and shown before payment.
We’re sorry if something isn’t right.
Please email info@plantandpest.co.uk with your order number and a photo, and we’ll arrange a replacement or refund promptly..
If your order hasn’t yet been dispatched, we can update or cancel it.
Email info@plantandpest.co.uk as soon as possible and our team will assist you.
Returns & Refunds
We accept returns within 30 days of delivery, provided items are unused, sealed, and in their original packaging.
For hygiene and safety reasons, we can’t accept opened pest control or treatment products.
Full details can be found on our Delivery & Returns page.
Contact our team at info@plantandpest.co.uk with your order number and reason for return.
We’ll guide you through the process and issue a return address if eligible.
